If your query relates to an order or feedback regarding this site then email us
or call us between 9am and 9pm (GMT/BST) week days, or between 9am and 5.30pm at the weekend (excluding UK bank holidays):
UK customers: 0844 984 0263(calls charged at national rate)
Republic of Ireland customers:+44 870 606 9666 (calls charged at national rate)
Australia, Austria, Belgium, Denmark, France, Germany, Italy, Finland, Greece, Netherlands, New Zealand, Norway, Sweden, Spain, Switzerland, and United States of America customers: +44 844 984 0263 (calls charged at national rate)
All other international customers:
Please email us.
If your query is regarding a store, UK and Irish customers please contact Retail Customer Services on +44 845 121 4517. Monday-Friday 9 am - 6.30 pm, (Wed 9.30 am opening)
- Sat 9 am - 5.30 pm
- Sunday and Bank Holidays 10 am - 4 pm
If you have an Account Card query please call the Santander customer services helpline on 0871 522 5322
Lines are open: Mon and Tues 8am-8pm, Wed- Fri 8am-9pm, Sat 8am-7pm, Sun 9am-6pm.
Calls may be recorded and monitored for training and security purposes. Calls cost 10p per minute plus network extras.
For security reasons we are unable to deal with Arcadia Store card queries via email.
Times quoted are Greenwich Mean Time or British Summer Time (as applicable).